Mortgage Loan Officer- US East Coast

About the role

The Mortgage Loan Officer sells and originates residential mortgage loans to sales goals. The role involves explaining various mortgage products and services, guiding customers through the application process, managing customer expectations, and selling other Company business line products.

Responsibilities

• Met with prospects and referred customers to explain mortgage products and services
• Guide customers through the mortgage application process
• Manage customer expectations regarding processing times and closing dates
• Sell and originate residential mortgage loans according to established policies and procedures
• Generate referrals for mortgage sales opportunities and sales of other Company business line products
• Develop a plan to achieve sales goals with assistance from sales management
• Enter information into mortgage loan system to ensure accurate pipeline
• Create supporting files with necessary documentation for underwriting and regulatory purposes
• Send applications and other required information to underwriting area
• Underwrite loans using point-of-sale underwriting systems within scope of authority
• Communicate loan decisions directly to customers and address any additional information needed
• Submit application materials and other required information to processing area to clear any conditions, finalize the loan commitment, and prepare for closing
• Communicate regularly with customers, underwriters, processors, realtors, closing agents, and others to ensure the application process proceeds as planned
• Attend closings as needed
• Develop knowledge of current industry practices and trends by learning from more experienced sales personnel and attending continuing education training and seminars
• Participate in homebuyers' seminars, home shows, brokers' meetings, and other home financing workshops
• Recommend changes to products, programs, and/or pricing
• Ensure TD Bank maintains successful audits and exams within all areas
• Deal with complex mortgage needs

Requirements

• Bachelor's degree or equivalent progressive work experience in addition to 2+ years of mortgage origination experience
• Proven sales ability
• Developing knowledge of mortgage industry, products, lending practices, and regulatory guidelines
• Maintain the highest level of sales ability and negotiation skills
• Self-directed, able to plan own activities to achieve sales goals
• Strong time management skills
• Excellent communication skills, both verbal and written
• PC skills, including ability to learn mortgage origination and automated underwriting systems

Qualifications

• Eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act
• Eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008
• Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority

Skills

• Customer service skills
• Communication skills
• Financial analysis skills
• Problem-solving skills
• Time management skills
• Computer skills

Benefits

TD offers a comprehensive benefits package that includes:

• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

Pay

The base pay for this role ranges from $11.54 per hour to $17.95 per hour, depending on established local minimum wage plus commission.

Schedule

The role is typically full-time with a 40-hour workweek.