Mortgage Loan Officer - Kalamazoo, MI
About the role
The Mortgage Loan Officer - Retail position provides Simply the Best customer service to each customer at all times. Responsibilities include using internal and external referral sources to develop mortgage loan business; builds and maintains business relationships within the community.
Responsibilities
- Develops new and expands internal and external referral sources to grow mortgage business
- Using consultative selling techniques, advises clients on mortgage loan options and other financial products
- Provides excellent customer service from approval through closing, working closely with loan origination sources to secure and verify all information required for underwriting
- Responsible for maintaining client relationships
- Advises customers on the completion of loan applications
- Performs other duties as assigned
Qualifications
- High school diploma or GED
- One or more years of mortgage loan origination experience, preferably at a bank
- NMLS license
Preferred qualifications
- Pipeline and book of business
- Bachelor's degree preferred
- Knowledge of mortgage loan products (conventional, FHA/VA, construction lending and portfolio programs)
- Knowledge of mortgage procedures, documentation, and underwriting guidelines
- Demonstrated ability to identify opportunities to cross-sell financial products and services
- Effective written and verbal communication skills
- Strong organizational skills
- Ability to multi-task
- PC - Internet skill
Exempt Status: No (eligible for overtime pay)
Workplace type
Office. Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.