Mortgage Loan Officer II

About the Role

The Loan Officer II functions as a Consumer Direct inside sales mortgage originator, advising customers on all their mortgage options and guiding them through the refinance, first lien mortgage, or home equity mortgage process.

Responsibilities

• Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, customer service agent transfers, and third-party transfers.
• Guide customers to the best mortgage products by listening to their needs, answering questions, and collecting all necessary documents to close a mortgage loan.
• Follow up with customers to ensure high-level, best-in-class service.
• Adhere to all phone, email, and SMS disclosure requirements when interacting with customers.
• Partner with business partners to ensure an expedient and seamless file flow process.
• Maintain resilience, determination, and adaptability to changes in the mortgage industry and customer needs.
• Ensure adherence to all applicable mortgage lending laws and regulations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent work experience required.
• Two or more years’ experience in mortgage lending preferred.
• Knowledge of refinance transactions.
• Knowledge of FHA, FNMA, FHLMC, VA, USDA, HELOAN, and HELOC products.
• Knowledge of Carrington’s underwriting guidelines and investor requirements or ability to learn quickly.
• Knowledge of Carrington’s loan origination system or ability to learn quickly.
• Industry-specific software knowledge preferred (e.g., lead management systems like Leads 360, DU, LP, Appraisal Management Software).
• Proficient at or capable of learning all mortgage origination software and technologies.
• Passionate about serving current Carrington Mortgage customers.

Skills

• Excellent communication, listening, and interpersonal skills.
• Strong attention to detail.
• Problem-solving abilities.
• Ability to work independently while achieving and maintaining sales goals.
• Ability to learn all Carrington mortgage products.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to fitness, restaurant, retail, and other discounts through the employee portal.
• Customized training programs to help advance your career.
• Employee referral bonuses.
• Educational reimbursement.
• Contributions to the community through the Carrington Charitable Foundation.

Pay

The target pay range for this position is $125,000 - $300,000+ annually.

Location: Tempe, Arizona