Mortgage Loan Officer- Des Moines Area

Duties and Responsibilities

• Interview mortgage loan applicants. Assist member in completing loan applications over the phone and/or electronically.
• Collate, analyze, and evaluate information & documentation in support of loan applications.
• Evaluate borrower Character, Collateral, Capacity to Repay, and Credit position as a part of loan decisioning process based upon individual circumstances.
• Calculate debt-to-income ratios, collateral needs, and payment plans on loan applicants.
• Correspond with members, applicants, and creditors to resolve questions regarding application information.
• Visit community and business contacts to promote and sell MCU’s services and develop lending business successfully.
• Provide information on portfolio mortgage loan products that best meet the member’s individual needs and circumstances.
• Recommend the structure of loan pricing, terms, and amounts for individual borrowers.
• Recommend loan approval/denials, counteroffers, and deviations from typical loan structure and pricing.
• Prepare loan documentation for underwriting and processing, ensuring it is complete and accurate. Manage loan closing process with customers.
• Consult with members and the public about asset purchase, credit management, budgeting, debt restructuring, and financial planning issues.
• Notify applicant of loan decision. Inform prospective borrowers of loan commitments.
• Review regulations as they apply to installment loan security agreements.
• Absorb and manage risk through diligence in the information gathering process.
• Provide timely, service-oriented feedback to applicants regarding the status of their loans.
• Perform assigned loan prospect and delinquency calls to assist in meeting goals for the position.
• Have access to transportation on demand to be able to travel to client and vendor appointments out of office as needed.

Knowledge, Skills, and Abilities

• Knowledge of the mortgage loan application process and consumer credit.
• Ability to collate and analyze individual borrower financial information.
• Evaluation of information, and ability to make recommendations regarding loan pricing, structure, amounts, and terms as appropriate.
• Ability to recommend loan approvals, denial, and counteroffers based upon analysis of individual facts and circumstances.
• Ability to build rapport, explaining product features & benefits, and persuasively communicate.
• Skills in developing business.
• Sound PC computing skills, including MS-Office and loan application software.
• Strong problem-solving skills. Ability to build credibility and trust.
• Previous consumer lending experience at Marine Credit Union preferred.

Education and Experience

• High School Diploma. College Degree in Business Administration, Marketing, Sales, or Finance desired.
• Prior experience gathering data, analyzing customer financial information, and making financial product recommendations.
• Previous business development/networking experience.
• Previous Mortgage/Consumer Lending, Banking, or Sales experience desired.
• Experience building networks of community/industry contacts to support business goals a plus.
• Experience working in a face-to-face customer service/sales environment.
• A record of success in meeting set, external business goals.