Mortgage Loan Officer

About the role

Step into a role where your expertise helps members achieve one of life's biggest milestones—homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security.

Responsibilities

• Follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement.
• Accepts or rejects mortgage applications based on predetermined requirements.
• Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence.
• Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time.
• Responds to member and third-party phone calls to keep appropriate parties informed of loan status.
• Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled.
• Develops and maintains successful partnerships with Real Estate Agents.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or General Equivalency Diploma required.
• 1-2 years of experience as a Loan Officer or in a comparable sales role.
• Acquisition and maintenance of applicable licenses/state registrations as required.

Qualifications

• Experience driving mortgage sales in a fast-paced, high-volume contact center.
• 2+ years of sales and/or high-volume contact center experience.
• Active or prior NMLS license/registration.
• US military experience through military service or a military spouse/domestic partner.
• Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals).
• Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support.
• Experience in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements.
• Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals.
• Proficiency with LOS, CRM systems, and call center technologies.

Skills

• Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals.
• Proficiency with LOS, CRM systems, and call center technologies.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The base salary for this role is $45,000.00 annual with a tiered incentive program.

Schedule

Requires an individual to be in the office 4 days per week in our San Antonio office.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.