Mortgage Loan Officer

About the role

The Mortgage Loan Officer originates mortgage loans by engaging with potential borrowers and guiding them through the loan process. This includes preparing, analyzing, and verifying mortgage loan applications for the purchase, construction, or refinancing of residential real estate while adhering to the Credit Union’s Loan Policy and Procedures and ensuring compliance with all applicable federal, state, and local regulations, laws, and agency requirements.

Responsibilities

• Establish and nurture partnerships with realtors, builders, and other Credit Union branches to drive mortgage business growth and retention.
• Meet with potential borrowers to explain various mortgage options, including portfolio, government, and conventional loans, and guide applicants in selecting the best loan product to meet their financial goals in compliance with Credit Union policies.
• Collect and verify all necessary borrower information and documentation to complete loan applications accurately while maintaining strict confidentiality.
• Ensure compliance with all residential mortgage lending rules, regulations, and guidelines, providing required disclosures to borrowers within regulatory timeframes.
• Maintain consistent and transparent communication with borrowers throughout the loan process to ensure timely approvals and smooth closings.
• Participate in ongoing training to stay informed about industry trends, regulatory changes, and maintain required certifications.
• Perform all duties with integrity, confidentiality, and respect for borrowers and colleagues to ensure a superior member experience.
• Deliver exceptional service by assisting borrowers and supporting Credit Union associates with high-quality product delivery.
• Represent the Credit Union at community events and professional associations to promote products and services and strengthen community ties.
• Perform other tasks as needed to ensure outstanding member service and effective delivery of Credit Union products.

Qualifications

• Minimum 2 years of experience in mortgage lending.
• Excellent customer service skills and ability to work in a team environment.
• Proficient with computers; basic to intermediate skills in Microsoft Office (Word, Excel, Outlook).
• Excellent written and oral communication skills.
• Adaptable to changes in the mortgage market.
• Active or ability to obtain an NMLS license.
• High School Diploma or equivalent required; Bachelor’s degree preferred.