Mortgage Loan Officer

About the Role

In this role, you’ll deepen relationships with clients by collaborating with peers across banking, lending, and investing, helping them with short- and long-term financial goals. As a Mortgage Loan Officer, you will proactively identify, build, and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. External relationships—such as realtors, builders, professional, and personal contacts—are the cornerstone of generating new business. You will also participate in business-related development opportunities, community efforts to promote homeownership, and professional organizations.

Responsibilities

• Interview new and existing customers to determine their loan needs and advise them on appropriate products, terms, and pricing.
• Generate complete mortgage applications while ensuring appropriate procedures and policies are followed.
• Go above and beyond for customers by delivering outstanding customer service.
• Drive sales through service by achieving sales and referral goals while developing a positive customer experience.
• Build a book of business by proactively seeking ways to develop and expand customer relationships to contribute to branch success.
• Maximize personal productivity through attention to detail, self-motivation, and adaptability to achieve branch and personal goals.
• Grow your own capabilities by actively participating in opportunities to expand knowledge, influencing, and interpersonal skills.
• Meet sales goals and objectives while adhering to all requirements set forth in the SAFE Act, including background checks and obtaining a Unique Identifier from the NMLS.

Requirements

• BA/BS degree preferred or equivalent experience in residential mortgage sales.
• Two or more years of retail residential mortgage sales experience.
• Documented residential mortgage loan volume of at least $8 million in the past 12 months.
• Established relationships with local referral networks.
• Strong communication skills, both verbal and written, across a broad range of audiences.
• Proficiency in computer skills and experience using laptop technology.

Benefits

Citizens offers comprehensive and competitive benefits, encourages career development and growth, and provides a fiscally sound and stable work environment.