Mortgage Loan Coordinator/Set-Up Specialist

Air Academy Credit Union (AACU) has been named a Gazette's Best Workplace every year since 2017. Based in Colorado Springs, our $815-million, 43,000-member credit union is a full-service financial institution that values innovation, community outreach, and a collaborative, supportive culture.

About the role

We are seeking a detail-oriented Mortgage Loan Coordinator/Set-up Specialist to join our close-knit mortgage team in a hybrid role at our Corporate Headquarters. This position ensures smooth, compliant mortgage transactions by working directly with loan officers, processors, and borrowers in a fast-paced, accuracy-driven environment.

Responsibilities

• Work directly with loan officers and processors to obtain borrower documentation.
• Ensure new mortgage loans submitted for initial disclosures and set-up are complete, compliant, and meet minimum file submission requirements.
• Send all initial disclosures and prepare re-disclosures as required.
• Complete set-up and ordering requirements for each loan file; follow up to ensure all documentation is received and accurate.
• Collaborate with processors to address any additional requirements.
• Handle initial internal locks, re-lock, and lock extension requests.
• Answer telephones, respond to general borrower questions, route calls, and take messages.
• Manage the mortgage hotline, returning or forwarding member inquiry calls as appropriate.
• Research and respond to member inquiries regarding mortgage payments, balances, escrow management, and related topics.
• Serve as a back-up loan processor and assist with secondary market locks as needed.

Requirements

• High school diploma required; associate degree or equivalent work experience preferred.
• Two or more years of mortgage lending or banking experience.
• Knowledge of mortgage processes, credit applications, credit reports, and mortgage application documents, including compliance.
• Familiarity with loan origination systems; experience with Encompass preferred.
• Valid driver’s license and reliable transportation.

Skills

• Understanding of residential mortgage funding, loan documentation, and federal/state regulations.
• Strong attention to detail and accuracy in reviewing and processing complex financial documents.
• Analytical and problem-solving skills to identify discrepancies and ensure regulatory compliance.
• Effective verbal and written communication for interacting with internal teams, lenders, and clients.
• Organizational and time-management abilities to handle multiple priorities and meet deadlines in a fast-paced environment.
• Technical proficiency with Microsoft Office Suite and related tools.

Benefits

• Paid sick and vacation days.
• Comprehensive medical, dental, and vision plans.
• Outstanding 401K plan.
• Tuition reimbursement program.

Schedule

Hybrid work schedule available upon successful completion of training and demonstration of independent job performance.