Mortgage Loan Consultant

About the role

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.

Responsibilities

• Proactively generate mortgage loan opportunities through networking, outreach, and a structured sales approach targeting realtors, builders, financial planners, and other referral sources.
• Identify customer needs through a formal consultative process, present tailored mortgage solutions, and guide clients through the loan process from application to closing.
• Educate customers on loan programs, underwriting guidelines, and market trends while ensuring compliance with regulatory policies.
• Conduct personalized consultations, either in-office or at convenient locations, to ensure a seamless borrowing experience.
• Expand relationships by referring clients to other banking services, including deposit accounts, business banking, insurance, and wealth management.
• Oversee the loan application lifecycle, coordinating with underwriting, processing, and closing teams to ensure timely funding.
• Keep informed of industry trends, local market conditions, and regulatory updates to position yourself as a trusted mortgage advisor.
• Represent the bank at local business and community events, delivering exceptional value and building brand awareness.
• Maintain full compliance with federal and state mortgage regulations while upholding the highest standards of professional ethics.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
• Perform other related duties as assigned or directed.
• Ancillary Duties: Cooperate with other members of department to achieve department goals
• Cooperate with employees of other departments to provide quality service, solve problems and achieve bank goals

Qualifications

Education, Training and Requirements: An Associatesdegree or equivalent preferred. High School Diploma or GED required. Specialized Banking and lending education and training. Valid driver license. All applicants must be 1