Mortgage Loan Closing Supervisor

Position Overview

The Loan Closer Supervisor serves as the team’s subject matter expert for complex loan closings ensuring compliance and execution in accordance with regulations, policies and investor requirements. This role works closely with the team, loan officers, and internal and external business partners including title companies to ensure the timely closure of loans that ensure successful funding.

Essential Job Functions

• Guides team in closing process addressing questions, assigning work and ensuring all loans are closed timely and accurately.
• Trains new employees and operates as a subject matter expert to team for complex matters.
• Engages with customers and loan officers for escalated matters, ensuring quality customer service balanced with meeting regulatory requirements.
• Oversees post-closing error resolution.
• Regularly audits samples of the team's:
  • Pre-closing documents to ensure accuracy of information, including fees, rates, property details, and vesting, before document preparation.
  • Loan disclosures are accurate and comply with regulatory timelines.
  • Ensures initial loan disclosure packages, change circumstances (COCs), and CDs are delivered in compliance with all relevant regulations.
  • Manages fee review and checks variances against standardized APR changes.
  • Maintains deadlines including closing dates and final HMDA review.
• Continually builds knowledge of all loan products to extend efficiency to VA, FHA, and other special programs.
• Serves as a backup on opening loan files within compliance dates when necessary.

General Closing Responsibilities

• Prepare and review closing documents in accordance with final underwriting approval, ensuring accuracy, compliance, and loan salability.
• Collapse closings with title companies, confirm final figures, and approve funding.
• Review loan files for accuracy of fees, rates, property details, vesting, and loan terms prior to closing.
• Ensure compliance with all applicable mortgage regulations, including RESPA, TILA, HMDA, and Regulation B guidelines.
• Prepare and deliver initial disclosures, redisclosures, and Closing Disclosures (CDs) within required timelines.
• Review loan data including loan program, lock confirmations, title work, appraisal, mortgage insurance, purchase contracts, payoffs, homeowner’s insurance, and flood insurance to ensure accurate disclosures and fees.
• Monitor assigned pipeline to ensure disclosures and closings meet regulatory and internal deadlines.
• Validate and audit fees, including APR and non-APR charges, and resolve discrepancies.
• Partner with Loan Officers and internal teams to resolve disclosure or closing issues.
• Respond to and troubleshoot issues related to closings in progress.
• Participate in post-closing error resolution, quality review efforts, and final HMDA review requirements.

Additional Responsibilities – Supervisor Level

• The Loan Closer Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.

Minimum Requirements

• High school diploma and four or more years of mortgage related experience inclusive of one or more years of experience in a management or leadership role, or equivalent combination of education and experience.
• Sound decision making.
• Experience in preparation of the Closing Disclosure and closing documents.
• Experienced application of TRID Closing Disclosure regulation.
• Full knowledge of APR and non-APR fees.
• Full knowledge of RESPA, REG Z, and CFPB guidelines.
• Knowledge of Processing Software, Encompass.
• Thorough understanding of the entire loan process from opening to closing.
• Advanced knowledge and understanding of mortgage loan products.
• Excellent customer service skills.
• Maintains excellent attitude conducive to fostering teamwork.

Preferred, but not required:

• Bachelor’s degree.

Location Details

This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs.

Compensation & Benefits

• Base pay: $61,400 -$80,000
• Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
• Benefits: How We Support You