Mortgage Loan Closer

About the role

Mortgage Investors Group (MIG) is a trusted leader in the residential mortgage industry, dedicated to excellence, innovation, and service. We foster a collaborative, supportive environment where team members are empowered to grow professionally while making a meaningful impact in the communities we serve across the Southeast.

Responsibilities

• Ensure all loans submitted for underwriting contain all disclosures required by MIG, investor, agency, federal, state, and regulatory guidelines, including full TRID Review of disclosures for each file received and disclosure of MIG docs on wholesale loans.
• Provide every title company, processor, loan officer, or anyone associated with the closing process with the highest and most efficient level of customer service in the friendliest, most courteous, and helpful way possible.
• Ensure all loans are closed in strict accordance with MIG, investor, agency, federal, state, and regulatory guidelines. Ensure all documentation obtained corresponds directly to the loan or product type chosen by the borrower.
• Maintain open lines of communication with loan officer/processor teams to obtain loan status information. Immediately communicate any discrepancies to the appropriate party.
• Review all LOS, Funding Summary, and loan approval data information, ensuring data and all related systems are reconciled, accurate, and corrected by appropriate parties when notified.
• Issue accurate and complete closing instructions to title companies within guidelines. Instructions include professional, error-free, grammatically correct terms of the loan and specific performance required by title companies.
• Review/Clear any PTC, PTC-MIG, or PTF conditions that pertain to Compliance or Closing. Work as a team with the Loan Officer/Processor to obtain clear conditions.
• Promptly enter appropriate data into Funding Summary to calculate the correct funding check for disbursement (Wholesale Only). Once the loan has disbursed, ensure the closing package arrives back to Closing in the required time frame. Act on any delays by contacting the title company to ensure the package will be delivered. Impose penalties when deemed necessary. Forward closed loan package to Post Closing Department.
• Proactively provide or obtain any information requested by Post Closing to resolve any issue related to a closed loan file and ensure no delays are experienced in the shipping or post-funding of a loan to or by an investor.
• Understand and adhere to all existing and/or changes to internal or external guidelines, processes and procedures.
• Perform Quality Control with accurate and honest responses to any defect identified in a loan file and ensure the same defects are not repeated in future loan processing.
• Proactively identify and research better ways to communicate internally and externally.
• Participate in departmental projects as required.
• Other duties as assigned.

Qualifications

• Minimum Education: High School Degree or equivalent required.
• Minimum Knowledge: Excellent ability to relate to all types of personalities and situations in an empathetic, calm, rational, and professional manner, maintaining a proper balance to meet all corporate needs.
• Strong interpretive reasoning and problem-solving ability and excellent analytical skills.
• Excellent written and oral communication skills.
• Ability to express and exchange ideas professionally and courteously.
• Extremely comfortable learning and using different operating systems.
• Excellent organizational skills, ability to prioritize and perform constantly changing multiple tasks in a very fast-paced environment.
• Self-disciplined, self-motivated, and self-reliant.
• Proficiency in various computer software programs including Microsoft Office, database management, and other business applications.
• Ability to work independently with little or no supervision.
• Carry out all reasonable requests by managers/supervisors, which the employee can perform.
• Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.
• Maintain confidentiality of employee and company information.
• Record all hours worked accurately and honestly in the timekeeping system.

Job Specifications

• Minimum of 2-3 years mortgage industry experience.
• Closing and Compliance / TRID experience preferred.