Mortgage Loan Assistant - Bilingual (English/Spanish) - Remote Eligible

Duties & Responsibilities

• Aid the Mortgage Banker by acting as the primary point of contact between customers, internal support staff, realtors, and title companies.
• Manage the Mortgage Banker’s pipeline by coordinating with Processing, Underwriting, and Closing teams to expedite loan closings.
• Utilize Encompass loan origination system to structure loans and adhere to loan guidelines.
• Analyze borrower qualifications and prepare mortgage applications and disclosures for signing.
• Strive to exceed customer expectations, providing exceptional service and creating memorable experiences.
• Contribute to marketing efforts by enhancing the Mortgage Banker’s Customer Relationship Management (CRM) system and expanding past client relationships.
• Assist in organizing events for the Bankers, such as realtor luncheons.

Requirements

• A high school diploma or equivalent is required; a bachelor’s degree is preferred.
• Spanish fluency, both spoken and written, is required.
• One to two years of experience as a Mortgage Loan Officer Assistant or Processor is preferred.
• Proficiency with Microsoft Office products (Excel, Word, Outlook, and PowerPoint) is essential.
• Ability to meet professional communication standards and demonstrate creativity and proactive thinking.
• Show collaborative teamwork skills and maintain a positive attitude.
• Exhibit superior time management and organizational abilities.

What We Offer

• Base salary plus monthly bonus
• Generous paid time off and sick leave
• Health, dental, and vision insurance plans
• HSA and FSA insurance plans available
• Complimentary Employee Assistance Program (EAP)
• Paid time off that increases with length of employment
• Company-paid life insurance
• 401(k) with partial company matching
• Monthly employee appreciation events
• Access to big bank resources with a small bank feel

About the Role

The Federal Savings Bank is a national bank recognized as one of the top five mortgage companies to work for, offering a dynamic environment for career growth and development.

This position requires a candidate who is fluent in both English and Spanish, possesses strong organizational and communication skills, and is eager to contribute to a team-oriented, supportive workplace culture.

As an Assistant Mortgage Banker, you will play a crucial role in supporting the Mortgage Banker in managing the loan origination process, ensuring timely loan closings, and maintaining excellent customer relations.

The Federal Savings Bank is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We are proud to be an equal opportunity employer and encourage applications from candidates of all backgrounds.

Pay

$40,000 - $45,000 base salary plus bonus