Mortgage Loan Assistant - Bilingual (Spanish/English)

About the Role

Central Bank Mortgage is looking for a Bilingual Mortgage Loan Assistant fluent in English and Spanish to become an active part of the Northwest Arkansas community. This role combines traditional mortgage support with relationship-building and community involvement. We want someone who enjoys working with people, helping families navigate the homebuying process, and building strong connections throughout the market.

Responsibilities

• Support Loan Officers from application through closing.
• Communicate with borrowers and help gather required documentation.
• Assist Spanish-speaking customers throughout the mortgage process.
• Work closely with Realtors, title companies, processors, and internal partners.
• Attend community events, Realtor functions, and homebuyer outreach opportunities.
• Process loan applications within designated time frames.
• Prepare and distribute required disclosures for mortgage loans.
• Work with borrowers to obtain required documents, answer questions, and perform other administrative tasks related to the mortgage loan process.
• Ensure accuracy of information in the loan pipeline and update as necessary.
• Request verifications of employment, mortgages, deposits, and other documentation required by loan guidelines.
• Enter required information from denied loans in the system; prepare denial letters to notify customers of adverse action.
• Conduct research necessary to complete any missing fields on initial loan applications.
• Complete Home Mortgage Disclosure Act (HMDA) worksheets and verify the accuracy of the information.
• Coordinate loan closings with borrower(s) and title company.
• Complete post-closing review of loan documentation to ensure all required signatures are present.
• Scan closing documents into Blitz Docs following loan closing.
• Conduct shipping functions including verifying that the loan is balanced in the system and all items are properly labeled, verifying that the necessary documentation is loaded into Blitz Docs.
• Perform post-closing compliance review of the loan file.
• Review Fannie Mae quality control files and correspond as necessary.
• Review Central Mortgage Company quality control files and type responses and correct items as necessary.
• Help facilitate Mortgage Lending audits.
• Ensure that the loan is moving through processing and underwriting and that it is on track to meet the closing date.
• Serve as the local contact with the holding company’s fulfillment center to answer questions related to processing and underwriting.
• Perform other administrative tasks as assigned.