Mortgage Insurance Claims Specialist II

About the role

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive — and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.

The Mortgage Insurance Claims Specialist II is responsible for timely and accurate claims filing, as well as the compilation of complete claims packages, related to MI, government, and/or investor (GSE) reimbursement claims. This includes claims-related post-sale functions such as property preservation and eviction updates, conveyance of title, title delivery, compilation of required documentation, and adherence to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe, as well as responding appropriately to inquiries and requests from both internal and external sources.

Responsibilities

• Review and monitor timelines for claim due dates and other claim-related deliverables.
• Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses to maximize recovery of losses and incentives.
• Review all servicing notes, monthly servicing reporting, timelines, supporting documents, and claims detail to ensure all documentation is accurate and sufficient.
• Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines.
• Perform post-sale servicing functions as required by the guidelines for MI, investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation.
• Research and resolve issues that arise as a part of the post-sale and claim timelines.
• Reconcile claims proceeds and file supplemental claims as needed, and track deferments.
• Effectively manage time-dependent deliverables for multiple claim types.
• Identify trends affecting efficiency, quality, and accuracy of claims.
• Assist in the completion of special and seasonal projects, such as audit or year-end.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or equivalent required; college degree preferred.
• 3+ years’ claims filing experience required.
• Default-related mortgage servicing experience required.
• Knowledge of FHA/VA/USDA default servicing guidelines required.
• Familiar with GSE and government loan servicing guidelines.
• All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Skills

• Proficient in Microsoft Office including Outlook, Word, and Excel.
• Proven or other Claim System experience preferred.
• Experience reviewing processes, reports, and/or documents with a strong attention to detail.
• Ability to develop strong working relationships with key stakeholders, vendors, and peers.
• Excellent problem resolution and organizational skills.
• Excellent interpersonal and communication skills, written and verbal.
• Self-motivated with ability to work under timelines without direct supervision.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave / Parental Bonding Leave / Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund — a program to support team members experiencing hardships
• 1 company-paid Volunteer Time Off day (over 40,000 volunteer hours contributed since inception)
• Matching Gifts Program — dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)