Claims Specialist II

About the role

Aon is looking for a Claims Specialist II. Do you have experience in claims adjudication and enjoy resolving issues for clients? If you'd like to grow your experience with a globally respected firm, this may be the next step in your career! As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Travel Practice business group within Aon Affinity.

Responsibilities

• Review and service claims in accordance with plan provisions.
• Examine claim submissions and documentation to confirm coverage and assess claims.
• Review medical records, itineraries and other documentation to make determinations.
• Proactively resolve claims within established standards.
• Communicate effectively with customers through verbal and written communication.

Skills

• Claims adjudication experience.
• Clear and professional written and verbal communication.
• Detail oriented with the ability to manage time effectively.
• Ability to make decisions utilizing certificate of insurance and adjudication procedures.
• Prompt and courteous call handling of call transfers to provide claims issue resolution.

Requirements

• Prior claims adjudication experience.
• Active General Adjustor license for home state or designated home state.
• Experience in Travel Insurance is a plus.

Qualifications

• College education preferred or equivalent work experience.
• Successful completion of a 4-week training program required.