Mortgage Default Specialist

Overview

General Electric Credit Union is a not‑for‑profit, member‑owned full‑service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU we pride ourselves on maintaining quality service, being an employee‑friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. The Mortgage Default Specialist will be a subject‑matter expert and the department’s technical resource for mortgage loss mitigation, foreclosure, investor requirements, property preservation, REO support, and complex mortgage default cases. The specialist manages assigned cases, develops procedures and requirements, supports testing and implementation, trains team members, identifies control weaknesses and helps build a scalable mortgage‑default operating model.

Essential Responsibilities

• Manage complex mortgage default cases from referral through resolution, foreclosure, REO dispositions, or closure.
• Review hardship packages, financial information, servicing history, deadlines, legal status, and collateral condition.
• Prepare recommendations, monitor conditions, and escalate exceptions, complaints, legal concerns, and investor conflicts.
• Prepare and monitor foreclosure referrals, attorney activity, legal milestones, expenses, valuations, and exceptions.
• Assist with document preparation for loss‑mitigation workout options.
• Act as the primary contact and liaison between internal teams, external contacts, and third‑party vendors associated with Default Servicing activities.
• Identify gaps within existing processes and implement solutions or new procedures to improve efficiency, service levels, and reduce costs.
• Follow up on documentation and monitor accuracy of timing in account handling.
• Resolve disputed transactions in a timely and cost‑effective manner.
• Provide data to management on a weekly/monthly basis in preparation for monthly reporting.
• Adhere to the company’s risk and regulatory standards, policies, and controls.

Education and Experience

• High school diploma/GED required; college degree preferred.
• Minimum five years of experience in mortgage servicing, mortgage default, loss mitigation, foreclosure, or default claims.
• Direct experience with investor requirements, attorneys, preservation vendors, appraisers, controls, procedures, or testing strongly preferred.
• Prior experience working in a credit union or community bank preferred.

Knowledge, Skills, and Abilities

• Extensive knowledge of regulations and guidelines set forth in the Real Estate Settlement and Procedures Act (RESPA).
• Ability to serve as Subject Matter Expert and handle complex situations efficiently.
• Excellent communication skills with a high degree of ability to talk to members, especially on matters of sensitivity and conflict resolution.
• Strong analytical skills and decisive decision‑making abilities.
• Able to work in a fast‑paced environment.
• High degree of professionalism, especially when working with external parties and attorneys.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance options.
• Paid Time Off starts accruing once hired, plus a paid birthday day.
• 401(k) retirement plan with up to a 10% match of base gross compensation.
• Tuition reimbursement opportunities and professional development.
• Volunteer opportunities – earn additional PTO hours.
• On‑site clinics for vaccines and mammograms.
• Many additional benefits.