Mortgage Claims Specialist (FHA)

About the Role

The Specialist, FHA Claims is responsible for the filing of all FHA Part B claims and all non-conveyance claims including CWCOT (Claims without Conveyance of Title), SFLS (Single Family Loan Sale) claims, and all Loss Mitigation claims including PFS (Pre-Foreclosure Sale) Claims, Partial Claims, SFB (Special Forbearance) incentive claims, Loan Modification incentive claims, and HAMP claims. Additionally, this role involves follow-up on all claim payments, title package submission to HUD, and monitoring for approval or extension as needed within investor/insurer timeframes. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses.

Responsibilities

• Monitor attorney firms to ensure that all title packages are submitted timely or ensure extension to HUD is requested as needed within investor/insurer timeframes.
• File all Part B expense claims within insurer/investor timeframes.
• File all non-conveyance claims including CWCOT, SFLS, and loss mitigation claims within investor/insurer timeframes.
• Follow-up daily/weekly on all outstanding claim proceeds.
• Work to resolve all exceptions on suspended claim funds.
• Monitor daily reports and queues.
• Ensure Manager is kept informed of all trends and issues including, but not limited to, FHA claim curtailments and loss mitigation denials.
• Plan and schedule work so that it can be performed effectively and efficiently to reduce costs where possible by improving methods and processes.
• Comply timely and accurately with instructions provided by Manager. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date.
• Maintain regular and punctual attendance.
• Perform other related duties as assigned.

Requirements

• Basic knowledge and experience with FHA, default guidelines, and requirements.
• Attention to detail with a high level of accuracy.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Demonstrates professional behavior and teamwork, is dependable, and adheres to Company policies and procedures.
• Strong decision-making skills.
• Ability to meet deadlines in a fast-paced environment.
• Excellent organizational skills.
• Strong team player.
• Ability to manage time well and prioritize tasks.
• Microsoft Office experience and advanced Excel knowledge.
• Strong work and business ethics.
• Ability to read, analyze, and interpret documents such as legal documents, policies and procedures, and financial reports.
• Problem-solve and seek new solutions to issues and/or workarounds.
• Ability to effectively write reports and correspondence.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in computer skills and knowledge of word processing, spreadsheets, accounting general ledgers, accounts receivable, accounts payable, and email/internet software.
• Ability to work with minimal supervision.
• Must be able to handle high volumes in a fast-paced environment.
• Ability to meet critical departmental and federal timelines with accuracy and efficiency.
• Ability to build relationships with both internal and external clients/vendors.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree (B.A.) from a four-year college or university preferred; or four to six years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Customer Service Relationships

• Assesses and diffuses problem situations and requires influencing others to reach consensus.
• Requires tact and diplomacy to handle difficult customer relationships.
• Explores alternatives and creative solutions to meeting the needs of customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.