Claims Specialist (Loan Servicing)

Overview

The Claims Specialist is responsible for processing required claims to GSE (FNMA and FHLMC), Mortgage Insurance Companies, FHA, VA or other investors to recover advances incurred throughout the default process. Experience with FHA/VA claims is preferred.

Responsibilities

• Timely and accurate filing of claims to Freddie Mac, Fannie Mae, FHA, VA, USDA, and mortgage insurance companies based on trigger events.
• Review, analyze, and ensure timely settlement of investor and mortgage insurance claims and manage aging claims to determine status and bring to closure and request extensions as needed.
• Document and maintain all systems necessary for proper claim handling and follow-up.
• Research issues and obtain proper supporting documentation in a timely manner as requested by investor or mortgage insurance company.
• Manage application of all claim funds received and provide additional information as necessary in order to validate all available funds received prior to claim being closed.
• Monitor claim process reports to ensure all required responses are timely filed.
• Complete timely audits of all assigned claims to ensure all requirements have been met and claim process can be validated.

Qualifications

• Bachelor’s Degree in business related field or equivalent work experience.
• Previous work with mortgage claim filing is a requirement.
• Experience with BKFS/ICE MSP, Claims application, and other ICE default applications.
• Advanced skill with Microsoft Office, Outlook, Excel, etc.
• Knowledge of YARDI, Property360, VALERI, USDA LINC and PAID preferred.
• Strong interpersonal, written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Effective problem solver and troubleshooter.

Skills

• Data Entry Accuracy.
• Access, input, retrieve and interpret information using applicable computer systems (including but not limited to: Microsoft Office, Outlook, Excel, Lotus, etc.).
• Subject Matter Expert in investor guidelines regarding claims and websites to file claims.
• Above average customer service skills.
• Organization Skills
• Problem Solving/Critical Thinking
• Analytical Skills
• Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing.
• Ability to utilize company equipment in the assigned areas (including but not limited to telephone, copiers, fax machines, computers, internet, etc.).
• Very strong communication skills.
• Understand and respond appropriately to basic and complex inquiries.
• Read, write and communicate using English language sufficient to perform job functions.