Mortgage Branch Operations Manager; BR 59

Key Responsibilities

• Manage day-to-day branch operations to ensure efficiency, accuracy, and compliance with company standards
• Oversee timecard review and approval, ensuring accurate payroll processing and adherence to scheduling policies
• Cook up with processing, underwriting, and sales teams to streamline pipeline activities and resolve operational issues
• Monitor loan file workflows to support timely closings and reduce bottlenecks
• Track and report branch performance metrics and escalate operational concerns as needed
• Maintain internal controls over document retention, client files, and system usage
• Act as liaison between branch staff and corporate departments (HR, IT, Compliance, etc.)
• Support training, onboarding, and ongoing development of operational team members
• Aid branch leadership with audits, vendor relations, and resource planning
• Ensure the physical and digital work environment meets company standards for productivity and data security

Required Qualifications

• Bachelor’s degree or equivalent work experience in business, operations, or finance
• 5+ years in mortgage operations or a similar environment, with demonstrated leadership capabilities
• Strong organizational, communication, and time management skills
• Experience with loan origination systems, payroll/timekeeping platforms, and document management tools
• Ability to manage competing priorities and maintain confidentiality
• Knowledge of mortgage regulations and workflow best practices