Mortgage Banker Assistant

About the role

The Loan Officer Assistant (LOA) is a key member of the Boxcar Mortgage team, responsible for supporting Loan Officers and management in providing exceptional client experience from application through closing. We are seeking a highly organized, detail-oriented team player who’s reliable, accountable, a self-starter who works well under pressure, and a quick study. This candidate will be an experienced mortgage industry professional, with current knowledge of mortgage products, programs, LOS systems, required documentation and understand the flow of a mortgage loan file.

We believe the Loan Transaction Coordinator role is an integral part of our success and has a significant influence on the quality of a client's experience during the loan process. This is a full-time position with a bonus structure and comprehensive benefits package.

THE PLAN

• Communicate directly with clients to collect and organize all necessary documentation for loan approval.
• Input accurate borrower and loan data into the company’s loan origination system (LOS).
• Order and review credit reports; verify income, assets, employment, and liabilities.
• Review financial documentation and assist in qualifying clients for loan programs including Conventional, FHA, VA, USDA, and Non-QM loans.
• Calculate income and evaluate borrower eligibility based on program guidelines.
• Maintain consistent communication with clients, Realtors, title companies, and all related parties to provide timely updates and ensure transparency throughout the loan process.
• Collaborate with LOAs, processing, underwriting, and closing teams to ensure files move smoothly through all stages of approval.
• Assist in gathering and submitting final documentation to ensure loans are cleared for closing in a timely manner.
• Assist in gathering post-closing conditions as needed.
• Communicate with the scenario desk as required to ensure accurate loan structuring and guideline interpretation.
• Ensure all files meet investor, agency, and compliance requirements before submission to opener, processing, or underwriting.
• Utilize the company’s CRM and internal spreadsheets to track progress, write detailed notes, and maintain up-to-date statuses on all active files.

ROLE EXPECTATIONS

• Minimum of 3+ years of residential lending experience is required
• Mortgage banking experience a plus
• Deliver clear, proactive, and professional communication verbally and written to clients and business partners.
• Demonstrate accuracy, confidentiality, and attention to detail in all file management activities.
• Maintain dependable attendance, punctuality, and reliability — consistently showing up prepared, meeting commitments, and completing assigned tasks on time.
• Timeliness and reliability in attendance and in all assigned responsibilities.
• Manage multiple active loan files while meeting deadlines and maintaining high service standards.
• Must have a ‘can do-will do’ attitude and team spirit
• Represent Boxcar Mortgage with professionalism, integrity, and a client-first mindset.
• Exhibit flexibility, accountability, and initiative in supporting company goals and assisting with other branch functions as needed

Benefits

BoxCar Mortgage is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.