Mortgage Area Sales Manager I

About the role

We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

Responsibilities

• Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals.
• Maintains knowledge of Fifth Third Mortgage Company's policies and procedures.
• Assume overall responsibility for the residential mortgage loan from application to closing on personal production.
• Manage a team of at least 5 MLOs.
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Hold business plan reviews with sales team.
• Participate in sales calls with MLOs.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data.
• Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
• Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.
• Monitor quality levels of loan originators to insure adherence to standards.
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
• Recruit, hire, and train new loan officers.

Requirements

High school diploma or GED equivalent. Two/Four-year college degree preferred. 2-4 years residential mortgage sales experience required. In-depth knowledge of conventional, government, and portfolio guidelines. Previous management experience preferred. Knowledge of residential mortgage processing, underwriting and closing procedures. Knowledge of federal lending regulations governing real estate lending. Demonstrated leadership, organizational, teamwork, and customer service skills. Must lead by example and have a high level of integrity. Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired. Strong desire to excel in a competitive environment. Strong interpersonal and communication skills. Strong analytical and problem-solving skills are required. Excellent verbal, written, presentation, people, and diplomacy skills are required. Ability to multi-task and to be flexible. PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required. Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Qualifications

S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

Knowledge of federal lending regulations governing real estate lending. Demonstrated leadership, organizational, teamwork, and customer service skills. Must lead by example and have a high level of integrity. Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired. Strong desire to excel in a competitive environment. Strong interpersonal and communication skills. Strong analytical and problem-solving skills are required. Excellent verbal, written, presentation, people, and diplomacy skills are required. Ability to multi-task and to be flexible. PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required. Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Benefits

Comprehensive benefits and differentiated compensation offerings. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance.

Pay

Compensation for this position is largely incentive-based.

Schedule

Work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.