Mortgage Apprentice - Albany, NY

About the role

The Mortgage Apprentice reports to the Training Officer & FVP and is part of the Human Resources team. The salary range is NE18 ($45,000 - $60,000) with a paid training program lasting 12-18 months. The role is non-exempt and does not involve supervisory duties.

Why Join Us?

At Trustco Bank, we foster a supportive and inclusive workplace where employees are considered family. We invest in our employees' growth and offer a comprehensive compensation and benefits package including medical, dental, and vision insurance, a 401(k) retirement plan, and much more.

About The Mortgage Apprentice Role

• Learn residential mortgage products, policies, and procedures
• Aid Mortgage Loan Officers with applications and documentation
• Collect borrower information and supporting documents
• Conduct pre-qualification data gathering under supervision
• Maintain loan files and update systems accurately
• Provide exceptional customer service to borrowers and referral partners
• Participate in Realtor and community outreach events
• Adhere to all compliance, fair lending, and bank regulations

Training & Licensing

• Participate in formal classroom and on-the-job training
• Licensing and education costs covered by the Bank (NMLS, Notary, Lending Certificate)

Qualifications

• High school diploma or equivalent
• Strong communication and customer service skills
• High attention to detail and organizational ability
• Proficiency with basic computer applications
• Preferred: Associate or Bachelor’s degree in business, finance, or related field
• Sales, banking, or customer service experience
• Interest in real estate, mortgage lending, or financial services

Compensation & Benefits

• Competitive hourly pay during apprenticeship
• Eligibility for performance incentives in later program phases
• Full benefits package (medical, dental, vision, 401(k), PTO)
• Career path opportunities (Mortgage Loan Originator, Branch Manager, Residential Lending Specialist)

Physical Demands

This is a primarily sedentary role involving standard office activities such as computer work, phone communication, and document handling.

Equal Employment Opportunity Statement

We are committed to equal employment opportunity and do not discriminate based on race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. We also comply with all regulations on equal employment opportunity and provide reasonable accommodations for qualified individuals with disabilities.