Mortgage Advisor

About the role

The Position Description serves as a general overview of the Mortgage Advisor role at Pinnacle. The primary responsibilities include providing distinctive service to clients and prospects, pre-qualifying prospects, completing loan applications, maintaining client contact, staying updated with industry trends, and ensuring compliance with policies and regulations.

Responsibilities

• Provide distinctive service to clients and prospects, in person and over the telephone.
• Respond to client inquiries and satisfactorily resolve client issues.
• Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
• Maintain contact with client, setting expectations regarding the timeline of the application process, ensuring to communicate the progress of loan, any expectations during the loan process, and any required documentation and timeline for that documentation.
• Communicate required conditions and/or documentation to client and set expectations regarding the timeline of returning required documentation.
• Communicate timeline of application and closing process.
• Maintain current knowledge of mortgage industry.
• Analyze detailed financial and credit data, matching the client’s mortgage needs with the appropriate loan program and risk appetite, and communicate the final credit decision to the client.
• Run and review AUS findings on each file.
• Request a rate lock, or rate lock extensions.
• Communicate with the Mortgage Operations team to ensure all information regarding the Mortgage Loan is included in the loan file.
• Work with Underwriting and Client on restructures, if applicable.
• Address changes of circumstance.
• Meet regularly with Mortgage Client Coordinator to manage and review mortgage pipeline and close list.
• Meet all the client’s financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Avoid any conflicts of interest.
• Avoid any violations of laws, rules, or regulations.
• Avoid any unethical behavior.
• Avoid any inappropriate conduct.
• Avoid any discrimination.
• Avoid any harassment.
• Avoid any retaliation.
• Avoid any misuse of confidential information.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.
• Avoid any unauthorized deletion of information.
• Avoid any unauthorized alteration of systems.
• Avoid any unauthorized copying of information.
• Avoid any unauthorized storage of information.
• Avoid any unauthorized transmission of information.
• Avoid any unauthorized use of systems.
• Avoid any unauthorized access to systems.
• Avoid any unauthorized disclosure of information.
• Avoid any unauthorized modification of systems.