Morgan State Bookstore General Manager

Responsibilities

• Execute developed business strategies and identify opportunities to drive sales.
• Increase customer satisfaction and expand store traffic.
• Maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline-driven industry.
• Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
• Identify creative solutions, learn independently, embrace change, and act as a change agent.
• Demonstrate a calm demeanor and manage issues appropriately and with respect, setting a positive example to the Store Team at all times.
• Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
• Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.
• Foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas.
• Provide feedback through counseling and appraisals; relate to others, build rapport, and work collaboratively with customers, campus partners, and the Store Team.

Qualifications

• 7+ years’ supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.
• Bachelor’s in Business Administration or relevant field preferred.
• Leadership experience to direct and develop a workforce of managers and sales associates.
• Strong interpersonal, communication, and problem-solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.
• Familiarity with financial and customer service principles.
• Basic reading, writing, and accounting skills required.
• Excellent customer service and communication skills needed.
• Ability to work a flexible schedule including evenings, weekends, and holidays.