Montgomery (SH105/FM2854) Texas Backyard - Customer Service Rep - Part Time

About the role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety/sanitation standards.

Responsibilities

Stocking:

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Customer Service:

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales:

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation:

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
• Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games

Requirements

• Age 18+
• HS Diploma or GED (or equivalent)
• Completion of Company Orientation and Safety Training upon hire
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs.

Beauty Department:

• Constantly: reach at waist, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
• Occasionally exposed to cold, loud noise, and wet conditions
• Ability to lift 30 lbs, and manage in excess of 30 lbs

Drugstore / General Merchandise:

• Constantly: reach at waist, pivot, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally exposed to cold, loud noise, and wet conditions
• Ability to lift 55 lbs, and manage in excess of 65 lbs

Grocery Department:

• Constantly: reach at waist, pivot, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
• Frequently exposed to cold conditions
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally exposed to loud noise and wet conditions
• Ability to lift 65 lbs, and manage in excess of 135 lbs

Texas Backyard:

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to wet conditions and loud noise
• Frequently exposed to ambient temperatures
• Ability to lift 65 lbs, and manage in excess of 65 lbs

Healthy Living:

• Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch
• Frequently: walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
• Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements
• Occasionally exposed to cold, loud noise, and wet conditions
• Ability to lift 50 lbs, and manage in excess of 50 lbs

Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit. If an item is too heavy to lift, push/pull, or carry, the Partner must break the box down into lighter components, or ask for assistance from another Partner or a manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.