Monitoring/SRE Engineer (REMOTE)

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Monitoring / SRE Engineer to support KITS and our government customer in Washington, DC. The position is remote and requires the candidate to be able to obtain a Public Trust.

About the Role

Koniag IT Systems (KITS) is seeking a Monitoring / SRE Engineer with a minimum of 5 years of experience to support enterprise monitoring, alerting, and incident response for a federal civilian customer's hybrid infrastructure environment. This is a strong opportunity for an operations-minded engineer to build site reliability engineering skills while supporting a large-scale infrastructure modernization program.

Responsibilities

• Monitor enterprise infrastructure, application, and cloud dashboards (e.g., Splunk, SolarWinds, Grafana, or CloudWatch) to identify and triage issues.
• Respond to system alerts, perform initial troubleshooting, and escalate incidents per established runbooks and ServiceNow processes.
• Assist in building and maintaining dashboards, alert rules, and automated notifications for infrastructure and application health.
• Support root cause analysis and after-action documentation for production incidents.
• Assist with synthetic monitoring and validation checks supporting the customer's business disaster continuity and recovery (BDCR) testing.
• Maintain accurate incident tickets, monitoring runbooks, and knowledge base articles.
• Collaborate with server, cloud, storage, and database engineers to ensure systems are properly instrumented and monitored.
• Participate in an on-call rotation to support after-hours incident response.

Requirements

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent professional experience
• Minimum of 5 years of experience in IT operations, monitoring, or a related support role
• Familiarity with enterprise monitoring/observability tools (Splunk, SolarWinds, Grafana, Datadog, or similar)
• Basic understanding of cloud infrastructure concepts (AWS preferred)
• Ability to obtain Public Trust clearance

Skills

• Strong attention to detail and ability to follow incident response procedures
• Understanding of ITSM ticketing and escalation processes
• Basic scripting ability (Python, PowerShell, or Bash) is a plus
• Ability to work collaboratively in a fast-paced environment
• Excellent communication skills and the ability to convey complex technical concepts to non-technical stakeholders

Desired Skills

• Experience working in a federal government IT environment
• CompTIA Network+, Splunk Core Certified User, or AWS Certified Cloud Practitioner
• Exposure to ServiceNow or similar ITSM/on-call platforms
• Prior experience on a federal government IT support contract
• Interest in growing toward a Site Reliability Engineering (SRE) career path

Benefits

• Health, dental, and vision insurance
• 401K with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off