Monitoring and Response Agent

About the role

Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a Security Intervention Specialist, you will monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full-time role that is required to be in office 100% of the time.

Responsibilities

• High customer service acumen in a call center environment
• Effectively communicate over the phone and email
• Basic level of monitoring customer’s cameras and alarm systems remotely
• Respond to event-driven alarms in a timely manner via telephone and/or email communication based on the client’s specific protocol
• Conduct virtual escorts daily as deemed timely by the contract specifications
• Conduct virtual patrols of the assigned client’s property
• Complete hourly call-ins
• Handle camera maintenance checks
• Handle site incidents
• Complete incident reports
• Complete event reports

Requirements

• A High school diploma or equivalent
• Must be able to obtain a TOPS alarm system monitoring license during our paid on-the-job training
• Minimum of one year in a dispatching, security, customer service, or call center role
• Must be able to work overtime as needed
• Must be able to effectively verbally communicate to direct, control, and/or assist in the event of a crisis
• Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams

Preferred Qualifications

• Minimum of two years’ experience controlling cameras
• Minimum of two years experience in law enforcement, security, or the military
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
• Must be highly organized and able to keep executive on track with required information available at all times

Pay

$18.00 per hour

Schedule

• 2nd Shift (3pm-11pm)
• 3rd Shift (11pm - 7am)
• Mandatory Paid Training: Monday - Friday 8:00 am - 5:00 pm for the first two weeks

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law