Monitor Swing Shift

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$19.02 - $20.02 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision, and retirement benefits.

Job Summary And Purpose

The Monitor is the entry-level position that works to provide security of the program premises, and safety for program clients, visitors, and employees. Driving ability preferred.

Duties And Responsibilities

• SHELTER ENTRANCE MONITORING: Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Search all participants' person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone.
• PATROL PREMISES TO PREVENT AND DETECT SIGNS OF INTRUSION AND ENSURE SECURITY OF DOORS, WINDOWS, AND GATES, ETC.: Walk the facility and make reports as needed.
• SHELTER SAFETY: Observe shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
• KNOW LOCATION OF FIRE EXITS, BE PREPARED TO ASSIST PARTICIPANTS IN CASE OF ANY EMERGENCY: Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
• CALL POLICE OR FIRE DEPARTMENT IN CASES OF EMERGENCY, SUCH AS FIRE OR PRESENCE OF UNAUTHORIZED CLIENTS/PERSONS: Report all suspicious events to direct supervisor.
• REPORT ALL SUSPICIOUS EVENTS TO DIRECT SUPERVISOR: Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES: Learn, understand, and practice the professionalism expected – put clients'/participants' needs first.
• ANSWER TELEPHONES AND TAKE MESSAGES FOR CLIENTS AND STAFF, MONITOR DOORS AND GREET VISITORS: Maintain office housekeeping; verify all common areas, laundry areas, and restrooms are clean and disinfected & fully operational.
• AS REQUIRED BY THE PROGRAM, ASSIST SHEDDERTHROUGHOUT THE PROVISION OF SERVICES TO CLIENTS/PARTICIPANTS, INCLUDING MEAL PREPARATION/SERVING, MONITOR AND RECORD CLIENT SELF-ADMINISTRATION OF PRESCRIBED MEDICATION, SET-UP FOR CLASSES, MEETINGS, RECREATION, AND OTHER PROGRAM EVENTS: Drive participants as directed (Part of Client Support for Monitors with licenses).
• OTHER DUTIES AS REQUIRED AND MAY BE SUBJECT TO CHANGE: Acts as a role model for participants at all times.
• MANDATED REPORTER: As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• MUST BE ABLE TO PASS A FINGERPRINT CLEARANCE, BACKGROUND CHECK, INCLUDING CRIMINAL HISTORY, PERSONAL REFERENCES, EMPLOYMENT AND EDUCATION VERIFICATIONS: Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients.
• WITHIN 30 DAYS OF HIRE, MUST SUCCESSFULLY COMPLETE VOALA SAFETY TRAINING: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• HIGH SCHOOL DIPLOMA OR GED: Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
• PREFERRED QUALIFICATIONS: Current California driver's license and clean driving record, demonstrated knowledge of CA driving laws, database familiarity, clean driving record to be insurable by VOALA insurance: High School Diploma or GED.

Equal Opportunity Employer

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.