Monitor Swing Shift

VOALA is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation.

About the role

The Monitor is the entry-level position that works to provide security of the program premises and safety for program clients, visitors, and employees. Driving ability is preferred.

Responsibilities

• Shelter Security
  • Shelter Entrance Monitoring: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
  • Bag & Person Screening: Screen all participants’ persons and belongings being brought into the shelter each time a participant enters. Treat every participant with equal dignity and professionalism during screening.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Walk the facility and make reports as needed.
• Shelter Safety
  • While patrolling, observe the shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know the location of fire exits and be prepared to assist participants in case of emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance with program rules, report to clinical/case management staff, and assist them as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Asset Protection
  • Report all suspicious events to a direct supervisor.
  • Complete written reports and incident logs of daily activities and irregularities, such as unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• Client/Participant Support
  • Answer telephones and take messages for clients and staff; monitor doors and greet visitors.
  • Maintain office housekeeping; verify all common areas, laundry areas, and restrooms are clean, disinfected, and fully operational.
  • Assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, and set up for classes, meetings, recreation, and other program events.
• Driving Tasks (for licensed Monitors)
  • Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities.
  • Assist passengers in securing wheelchairs, car seats, and other mobility devices.
  • Ensure the safety of passengers and operate the vehicle safely at all times.
  • Maintain trip records as well as mileage and gasoline usage records.
  • Maintain the program vehicle in good operating condition, clean the vehicle and equipment after each pick-up and delivery, and take the vehicle for routine maintenance and repairs.
• Act as a role model for participants at all times.
• Other duties as required and may be subject to change.

Requirements

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients.
• Within 30 days of hire, must successfully complete VOALA safety training.

Qualifications

• Preferred Qualifications:
  • High School Diploma or GED.
  • Current California driver's license and clean driving record, demonstrated knowledge of CA driving laws.
  • Database familiarity.
  • Clean driving record to be insurable by VOALA insurance.

Pay

$19.02 - $20.02 per hour.

Benefits

VOALA offers competitive medical, dental, vision, and retirement benefits.