Monitor II Graveyard Shift

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$19.92 - $20.97 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

• Provide security of the program premises, and safety for program clients, visitors and employees.
• Mentor junior Monitor staff, and provide ongoing safety oversight.
• Perform Monitor duties on behalf of program clients/participants, as well as mentoring and assisting the training of Monitors.
• Driving ability preferred.

Duties And Responsibilities

• Train Monitors in program operations, safety, and security expectations and procedures.
• Provide ongoing safety leadership.
• SHELTER ENTRANCE MONITORING: Authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Search all participants’ person and belongings being brought into the shelter each time a participant enters.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc.
• SHELTER SAFETY: Observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
• Know location of fire exits, be prepared to assist participants in case of any emergency.
• Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
• Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Asset Protection: Report all suspicious events to direct supervisor. Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• Act as a role model for participants at all times.

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Train, supervise and schedule Monitors.
• SHELTER SECURITY: Safety training, safety oversight, shelter entrance monitoring, bag & person screening, patrol premises, shelter safety, monitor clients, conduct room checks, report violations of rules, asset protection, act as a role model for participants at all times.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Able to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients.
• Within 30 days of hire, must successfully complete VOALA safety training.
• One year in the general security field, and/or social services / human services, and/or customer service experience.
• One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.

PREFERRED QUALIFICATIONS

• High School Diploma or GED.
• Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
• Experience in a group residential setting is preferred.
• Experience serving the homeless is preferred.
• Related experience in a mental health or substance abuse treatment setting, or other group residential program.
• Database familiarity.
• Clean driving record to be insurable by VOALA insurance.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.