Monitor II

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$19.92 - $20.97 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

• Train Monitors in program operations, safety, and security expectations and procedures.
• Provide ongoing safety leadership.
• SHELTER ENTRANCE MONITORING: Authorize entrance and departure of employees, participants, visitors, guests and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Search all participants' person and belongings being brought into the shelter each time a participant enters.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc.
• SHELTER SAFETY: Observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
• Know location of fire exits, be prepared to assist participants in case of any emergency.
• Mentor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
• Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Asset protection: Report all suspicious events to direct supervisor.
• Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.

Duties And Responsibilities

• Train Monitors in program operations, safety, and security expectations and procedures.
• Provide ongoing safety leadership.
• SHELTER ENTRANCE MONITORING: Authorize entrance and departure of employees, participants, visitors, guests and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Search all participants' person and belongings being brought into the shelter each time a participant enters.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc.
• SHELTER SAFETY: Observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
• Know location of fire exits, be prepared to assist participants in case of any emergency.
• Mentor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
• Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Asset protection: Report all suspicious events to direct supervisor.
• Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.

Essential Duties

• Services for this position must be provided on-site.
• As a result, the position requires incumbents to report to work on-site each day of active employment.
• Train, supervise and schedule monitors.
• SHELTER SECURITY.
• Mentor Shelter entrance.
• SHELTER SAFETY.
• Monitor clients; conduct room checks; report violations of rules.
• While patrolling continuously observe for safe operations/conditions, report safety concerns.
• Asset protection: Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• Client/participant support: Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
• Maintain office housekeeping; verify all common areas, laundry areas and restrooms are clean and disinfected & fully operational.
• Aid shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
• DRIVING TASKS (for licensed Monitors): Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities.
• Aids passengers in securing wheelchairs, car seats and other mobility devices.
• Ensures safety of passengers, operates vehicle in safe manner at all times.
• Maintains trip records as well as mileage and gasoline usage records.
• Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs.
• Inputs required data to computer systems and logs.
• Other duties that may arise to support program goals.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients.
• One year in the general security field, and/or social services / human services, and/or customer service experience.
• One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.

PREFERRED QUALIFICATIONS

• High School Diploma or GED.
• Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
• Experience in a group residential setting is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
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• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
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• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
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• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
• Experience serving the homeless is preferred.
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