Monitor HSH

About the role

VOALA Helping Our Most Vulnerable Change Their Life Stories. Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.

Responsibilities

• Shelter Security
  • Monitor and authorize entrance and departure of employees, participants, visitors, guests and other persons at the shelter’s only permitted entrance and exit.
  • Screen all participants’ person and belongings being brought into the shelter each time a participant enters.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates; walk the facility and make reports as needed.
• Shelter Safety
  • While patrolling, observe shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits and be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance with program rules and report to clinical/case management staff.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Asset Protection
  • Report all suspicious events to direct supervisor.
  • Complete written reports and incident logs of daily activities and irregularities, such as unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• Client/Participant Support
  • Answer telephones and take messages for clients and staff; monitor doors and greet visitors.
  • Maintain office housekeeping; verify all common areas, laundry areas and restrooms are clean and disinfected and fully operational.
  • As required by the Program, assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events.
• Driving Tasks (for licensed Monitors)
  • Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities.
  • Assist passengers in securing wheelchairs, car seats and other mobility devices.
  • Ensure safety of passengers; operate vehicle in safe manner at all times.
  • Maintain trip records as well as mileage and gasoline usage records.
  • Maintain program vehicle in good operating condition; clean vehicle and equipment after each pick-up and delivery, and take vehicle for routine maintenance and repairs.
• Other duties that may arise to support the Program mission and goals.

Essential Ability Acknowledgement

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

Requirements

• Must be able to pass a fingerprint clearance and background check, including criminal history, personal references, employment and education verifications.
• Within 30 days of hire, must successfully complete VOALA safety training and timely complete all mandated training.
• High School Diploma or GED.
• 6 months experience working with homeless and/or vulnerable populations.

Preferred Qualifications

• Current California driver’s license and clean driving record; demonstrated knowledge of CA driving laws.
• Database familiarity.
• Clean driving record to be insurable by VOALA insurance.

Pay

$19.02 – $20.02 per hour.

Benefits

• Competitive medical, dental, vision and retirement benefits.