Monitor

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$19.02 - $20.02 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision, and retirement benefits.

Job Summary And Purpose

The Monitor is the entry-level position that works to provide security of the program premises and safety for program clients, visitors, and employees. Driving ability preferred.

Duties And Responsibilities

• SHELTER ENTRANCE MONITORING: Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Monitor and search all participants’ persons and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone.
• PATROL PREMISES: Patrol the premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. Walk the facility and make reports as needed.
• SHELTER SAFETY: While patrolling, observe the shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. Know the location of fire exits and be prepared to assist participants in case of any emergency. Conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required. Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• ASSET PROTECTION: Report all suspicious events to direct supervisor. Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• CLIENT/PARTICIPANT SUPPORT: Answer telephones and take messages for clients and staff, monitor doors and greet visitors. Maintain office housekeeping; verify all common areas, laundry areas, and restrooms are clean and disinfected & fully operational. Assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events.
• DRIVING TASKS (for licensed Monitors): Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities. Assist passengers in securing wheelchairs, car seats, and other mobility devices. Ensure safety of passengers, operate vehicle in a safe manner at all times. Maintain trip records as well as mileage and gasoline usage records. Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and take vehicle for routine maintenance and repairs.
• ESSENTIAL DUTIES: Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• SHELTER SECURITY: Monitor Shelter entrance; Screen bags and persons entering shelter; Patrol premises as scheduled; Shelter Safety: Monitor Clients; Conduct room checks; Report violations of rules while patrolling continuously observe for safe operations/conditions, report safety concerns; Asset Protection: Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons; Client/participant support: Drive participants as directed (Part of Client Support for Monitors with licenses).
• OTHER DUTIES AS REQUIRED AND MAY BE SUBJECT TO CHANGE: Acts as a role model for participants at all times.

MANDATED REPORTER

All employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• MUST BE ABLE TO PASS A FINGERPRINT CLEARANCE, BACKGROUND CHECK, INCLUDING CRIMINAL HISTORY, PERSONAL REFERENCES, EMPLOYMENT AND EDUCATION VERIFICATIONS.
• ABILITY TO PERFORM UNDER CIRCUMSTANCES OF POSSIBLE EMOTIONAL STRESS AND CONFLICTS DEALING WITH DIFFICULT, UNCOOPERATIVE, AND POTENTIALLY AGGRESSIVE CLIENTS AS VOALA SERVES THE NEEDLIEST OF THE NEEDLY IN OUR PROGRAMS WHICH MAY INCLUDE CLIENTS WITH HOMELESSNESS, MENTAL-IllNESS, SUBSTANCE ABUSE, RECENTLY RELEASED FROM INCARCERATION AND OTHER CHALLENGES.
• EDUCATION: Within 30 days of hire, must successfully complete VOALA safety training.

PREFERRED QUALIFICATIONS

• High School Diploma or GED.
• Current California driver's license and clean driving record, demonstrated knowledge of CA driving laws.
• Database familiarity.
• Clean driving record to be insurable by VOALA insurance.

Volunteers of America is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.