MongoDB Database Support Engineer (Remote)

If you are passionate about all things MongoDB

You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs.

What Have You Done

• Excellent knowledge of both RDBMS's and MongoDB, including:
• All aspects of configuration and best practices.
• Schema design, performance tuning, query optimization, & index tuning.
• Backup solutions.
• Replica set and sharding topologies.
• Engine selection and usage.
• Detailed understanding of monitoring requirements.
• Knowledgeable about Linux based systems.
• Knowledgeable about virtualized environments such as VMWare, Docker and/or Kubernetes.
• Knowledgeable about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure).
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
• Enthusiastic to expand your skill set with new technologies as the industry continues to evolve.
• Availability to travel for the occasional team meeting, conference and customer visit.
• Experience working with customers in English.
• Completed MongoDB University courses.

What Will Make You Stand Out

• Percona Backup for MongoDB.
• Experience with MongoDB Atlas.
• Postgres DBA troubleshooting (basic level or higher).
• Nagios, Percona Monitoring Plugins and other monitoring tools.
• Configuration management solutions such as Ansible, Puppet or Chef.
• Writing Python and golang is preferred.
• Hands on experience of MySQL (Minimum 2+ years).

Why Percona?

• We believe an open world is a better world.
• Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services.
• We make databases and applications run better through a unique combination of expertise and open source software built with the community for you.
• We are a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries!
• We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
• We provide generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan.
• We support a healthy work/life balance through The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility.
• We support being socially responsible through our PAVE volunteering program and Women Transforming Technology.