Money Transfer Payments Analyst

About the Role

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

The Money Transfer Payments Analyst is responsible for resolving in a timely and accurate manner various types of Money Transfer/Money Market inquiries, USD, and foreign currencies as well as cases requiring compensation payments and/or claims in accordance with established regulations. Ensuring all cases are verified in a timely manner. Responsible for system upgrade testing, enhancements, and various projects relating to system enhancements.

Responsibilities

Workflow Management

• Ensure unit is properly staffed and has the appropriate resources required to satisfactorily fulfill their daily functional requirements.
• Monitor daily all queues for the investigations section, assist in monitoring ensuring that all work is being handled in a timely manner, including verification of cases.
• Additional MTD/TDOD studies and reporting when and where applicable.
• Participate in testing of new features/enhancements and upgrades of Intellitracs providing feedback to management.
• Attend various meetings relating to system upgrades and enhancements.
• System liaison for Intellitracs.
• Provide training to other departments on Intellitracs.

Quality Control

• Ensure that all procedures and policies are adhered to.
• Foster and maintain emphasis on our BEST ongoing initiative.
• Development of quality feedback initiatives with staff.
• Provide monthly feedback to ODA departments and front office on improvements to payment from the investigation received.

Risk Control

• Ensure proper and timely escalation on reportable incidence is understood by staff and carried out consistently.
• Ensure that all procedures and policies are adhered to.
• Designated as a Business Continuity Key Staff Member in case of continuity issue.
• Establish monthly sessions with ICRU related to risk regarding investigation from our clients.

Qualifications

• Preferred one to two years' experience in Money Transfer Investigations.
• Knowledge of payment formatting of the MT103, 202, 202cov, PACS008, 009, 009Cov, and other ISO message types, a plus.
• System PIM, Intellitracs, and GPF payment system, a plus, but not required.
• Understand and apply the various rules and regulations governing investigations Wire room functions i.e., BAFT, UCC4A, etc.
• Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fedwire, foreign currency principles.
• Effectively time manage multiple cases of varying difficulty.
• Able to utilize internal & external resources required for the timely resolution of assigned cases.
• Maintain thorough and accurate records, facilitating unit management review.
• Excellent oral and written communications skills.
• Strong practical understanding of payments and investigation and wire room systems (preferable Intellitracs and BESS).

Higher education preferred with banking and financial background. Operations back-office industry experience required.

Pay

The typical base pay range for this role is between $61K - $77K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation.

Benefits

Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.