Moncler Team Lead - The Shops at Crystals
About the role
As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Director/Store Manager and/or Client Advisor Manager (CAM) to coach and develop the team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be a role model to the team and will support store management in operational duties. You will represent the Moncler Brand values and associated behaviors toward all Clients and team members.
Responsibilities
Selling and Floor Management
- Act as a role model demonstrating sales leadership to the team, through achievement of personal goals, supporting them with their own sales, and fostering cross-selling and Client repurchase.
- Build and develop own Client portfolio via MonClient.
- Ensure business opportunities are maximized through efficient sales floor management through CEM segments, being a visible presence and support and ensuring the Moncler standards are achieved.
- Proactively handle escalated client related situations, working in partnership with store management.
Team Support and Development
- Support the Store Management team in ensuring the team delivers the Moncler Promise to every Client, through demonstrating and modeling the Moncler values.
- Support the Store Management team by providing consistent coaching, helping to identify the team's development and training needs, and offering suggestions for individual action plans.
- Aid the Store Management team by making recommendations in identifying, recruiting, and developing talents, securing succession plans in collaboration with the Store Management team.
- Lead and motivate the team to drive business.
Product Category Management
- Be a point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, client related information, local market competitors, trends, missing opportunities) leveraging the team's knowledge.
- Support sell-through targets, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define, and implement action plans to drive sales.
Operations
- Ensure policies, Brand standards and grooming guidelines are communicated and implemented.
- Support Operations team in inventory management and other operational processes, as needed.
Professional Conduct & Teamwork
- Perform as a team player and participate in all activities contributing to the overall objectives of the store.
- Actively contribute to a positive and harmonious work environment and foster cooperation within the team and between managers.
- Lead by example and adhere to the company's policies and procedures.
- Maintain a high-level standard of customer service, professionalism, and ethics.
Qualifications
Education
- Bachelor's degree a plus.
- In lieu of degree, relevant experience is accepted.
Work Experience
- Minimum 5 years of progressive retail experience (luxury retail experience is preferred).
- Minimum 2 years of supervisory experience.
Special Skills and Personal Attributes
- Ability to lead by example, inspire and support team members.
- Managerial courage
- Client-centric individual who thrives in a fast-paced and dynamic environment.
- Proven track record of successful sales generation and client development.
- Strong ability to drive for results without compromising ethics and quality.
- Strong business acumen and analytical skills with the ability to read and analyze reports and perform fundamental analysis.
- Professional presentation; able to communicate effectively both verbally and in writing with all levels internally as well as with clients.
- Tech-savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).
Benefits
In addition to competitive pay, the hired candidate will also be eligible for commission, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.
Pay
A reasonable estimate of the current base hourly range is $33 to $37 per hour.
Schedule
N/A