Molecular Diagnostic Laboratory Assistant II

About the role

This position performs various functions in the lab to include data entry, answering telephones, mail distribution, copying, faxing, scanning, sending reports, reference lab issues, specimen handling, and assisting department with secretarial functions and has previous laboratory experience.

Responsibilities

• Performs data entry concerning patient demographics information, copying requisitions and imaging.
• Will assist and train less experienced lab assistants.
• Handling of specimens including printing labels, sorting samples by department, filling out paperwork for add-on testing, completing electronic documentation of specimen storage and transport, as well as packaging samples for send out reference testing.
• Maintaining and stocking consumable supplies for the department.
• Perform lab cleaning and equipment maintenance.
• Receive inbound calls from physicians, laboratories, nurses, clients, sales reps, clinics, and hospitals and directs those calls to appropriate personnel and communicate with clients, as necessary.
• Collect information related to client inquiries/complaints and communicate to Client Services Representative for follow-up and response.
• Handle difficult calls tactfully, courteously, and professionally.
• Routine clerical duties including filing, faxing, inventory of supplies for the various departments, receiving and distributing mail.
• Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
• Work with other departments within PathGroup and subsidiaries.