Mobility Support Team Member

About the role

Aires, a recognized industry leader in relocation and assignment management services, offers an entry-level opportunity for a Mobility Support Team Member in the Columbia City, IN office. This role provides general support to the operations team in a high-growth environment, contributing to the end-to-end relocation process.

Responsibilities

• Update internal systems with household goods, temporary housing, family services results, and other required documentation.
• Participate in required training initiatives to learn systems and processes.
• Monitor and review reports to ensure processing efficiency and accuracy.
• Assist in training other support team members and Mobility Specialists on training modules.
• Pursue partner invoices to ensure timely billing.

Requirements

• High School Diploma or GED required; Associate’s Degree preferred.
• Minimum of 6 months of customer service experience.
• Minimum of 6 months of relocation industry experience preferred.

Skills

• Excellent customer service and administrative skills.
• Computer literacy with MS Office products and ability to grasp proprietary software.
• Demonstrated ability to manage multiple competing tasks.
• Ability to follow policies and procedures.
• Can-do attitude and genuine desire to help others.
• Team-oriented mindset with a strong sense of care and urgency.
• Desire to embrace Aires' core values: Client Focus, Results, Responsibility & Accountability, Collaboration, and Innovation.

Benefits

• Comprehensive benefits package, including a 401K match.
• Hybrid work environment.

Aires offers a high internal promotion rate and long-tenured employees, highlighting a commitment to career growth and development.