Mobility Engineer

About the role

We are seeking an experienced Mobility Engineer to join our Mobility Operations team. This team supports enterprise mobility services and mobile technology initiatives for employees globally.

Responsibilities

• Provide operational support for enterprise mobile device management platforms and mobility infrastructure.
• Support and troubleshoot mobile devices, applications, and services across iOS and Android environments.
• Investigate and resolve issues impacting mobile devices from both the device and backend infrastructure perspectives.
• Analyze system and device logs to identify root causes and implement remediation strategies.
• Partner with vendors and internal technology teams to troubleshoot and resolve complex mobility-related issues.
• Aid end users with application downloads, activations, device enrollment, and mobility best practices.
• Assist with mobile application deployments and support across various lines of business.
• Conduct reporting, surveys, and operational analysis related to mobility services.
• Collaborate with Networking, Infrastructure, Server, GIS, and other technical teams during troubleshooting efforts and outage investigations.

Requirements

• 5+ years of experience supporting technology in a large-scale production operations environment.
• Experience supporting enterprise mobility technologies in a global environment.
• Strong experience with Mobile Device Management (MDM) and infrastructure operations supporting mobile devices.
• Deep understanding of iOS and Android operating systems and how they are managed in an enterprise environment.
• Knowledge of enterprise networking concepts and their impact on mobile device functionality.
• Experience troubleshooting mobile devices, applications, and backend infrastructure components.
• Ability to work effectively in a collaborative environment utilizing tools such as Microsoft Teams and WebEx.
• Strong client-facing support skills with a customer-first mindset.
• Experience analyzing logs and technical data to diagnose and resolve issues.

Qualifications

• Experience working with enterprise mobility management solutions.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently while managing multiple priorities.
• Experience working within complex, global team structures.
• Proven ability to collaborate across diverse technical teams and stakeholders.
• Excellent verbal and written communication skills.
• Detail-oriented, organized, and results-driven approach.
• Self-motivated, proactive, and adaptable professional with strong follow-through.