Mobility Case Manager

General Summary

The Mobility Case Manager will evaluate clients' needs, identify required services, and develop a plan to provide the necessary assistance. Duties include relocation assistance, coordination with supportive services, and managing a caseload.

Principal Duties and Responsibilities

• Case Management Mobility: Coordinate and provide relocation assistance, assist residents in locating suitable housing, and engage elderly and disabled residents in relocating.
• Housing Assistance: Conduct eligibility interviews, determine eligibility and income, calculate voucher sizes, and brief and issue vouchers to residents.
• Coordination & Administrative: Manage recruitment processes, operate by HUD regulations, and maintain outreach and enrollment information.
• Enrollment Activities: Carry out in-person and virtual enrollment procedures, confirm eligibility, obtain informed consent, and conduct baseline surveys.
• Communication: Support mobility program recruitment efforts, lead informational briefings, and provide regular updates to program partners.

Knowledge, Skills, and Abilities

• Knowledge of local workforce development agencies and community services.
• Comprehensive knowledge of social work, case management, and resources available through community agencies.
• Ability to work collaboratively with residents and guide them to help them meet goals.
• Ability to manage an active caseload of up to 150 participants effectively and efficiently.
• Ability to communicate and work successfully with people from various socio-economic and cultural backgrounds.

Complexity / Scope of Work

The employee identifies work that needs to be done, prioritizes, coordinates efforts, and performs the tasks. Occasionally, the employee must decide about unusual or sensitive situations and develop new solutions. The employee's work affects other employees and residents throughout the housing developments.

Supervisory Controls

The employee has no supervisory responsibilities. Generally, assignments and instructions come from the Mobility Program Manager and are broad, though there are intermittent occasions when the employee receives specific instructions. The employee initiates and performs routine activities without supervisory direction.

Physical Demands / Work Environment

The employee's work is performed indoors and outdoors and involves numerous visits to housing developments, residents' homes, the offices of other agencies, community centers, and meeting halls. The employee may drive agency vehicles and be required to push, pull, and/or lift objects weighing up to and more than 25 pounds, such as boxes of canned food, tables, or a resident who must be helped into and out of a vehicle. The employee may be required to work unusual hours. The employee may be exposed to weather extremes and the usual hazards associated with housing developments. Traveling to and from properties is required.