Mobile Wireless Technician (Clearance Required)

Key Responsibilities

• Provision, configure, deploy, replace, deprovision, archive, and manage enterprise mobile devices including smartphones, tablets, MiFi hotspots, and SIM-only devices
• Deliver and exchange mobile equipment across multiple customer locations while ensuring devices are configured and operational before issuance
• Manage wireless service requests throughout the device lifecycle using major carrier management portals (AT&T, Verizon, and T-Mobile), Apple Business Manager, MDM platforms, and enterprise asset management tools
• Configure user accounts, activate new devices, modify service plans, troubleshoot hardware and software issues, and provide end-user training and technical support
• Support approximately 2,400 monthly mobile service transactions while maintaining high levels of customer satisfaction and operational readiness
• Perform mobile data retention and archival activities using industry-standard forensic tools, supporting device refreshes, records recovery, and secure data preservation
• Execute secure device sanitization and disposition procedures, including removal of security locks, enterprise enrollment, activation services, and user data prior to retirement or reassignment
• Maintain accurate asset accountability by completing property transfer documentation and updating enterprise asset management systems in accordance with organizational policies
• Collaborate with internal support teams, service providers, and vendors to ensure timely delivery of mobile communications services

Requirements

• Active Secret Security Clearance
• Strong customer service skills with a commitment to delivering a positive end-user experience
• Excellent analytical, troubleshooting, and problem-solving abilities
• Able to prioritize multiple tasks and perform effectively in a fast-paced operational environment
• Strong written, verbal, and interpersonal communication skills
• Experience researching and resolving hardware, software, and mobile device issues
• Able to communicate technical concepts to both technical and non-technical users
• Self-motivated, detail-oriented, and capable of working independently
• Collaborative team player with a strong sense of ownership and accountability