Wireless/Phone Technician

About the role

Are you open to working in the fast paced, evolving world of telecommunications with a passion for technology and delivering excellence? The Field Services Tech 1 – Wireless/Phone Technician position in New Knoxville, OH offers competitive pay, with additional compensation for on call work. The company provides you with a vehicle, tools, and personal protective equipment. If you are looking for a place to learn new skills and grow with a team that values your talents every day, then NK Telco is the place for you!

Responsibilities

• Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer provided services at residential and commercial locations.
• Maintain wireless and phone systems by testing to locate trouble, diagnosing signal and equipment issues, and replacing or reconfiguring defective devices and components.
• Install and maintain wireless communication networks, antennas, and radio frequency equipment.
• Installs, activates, and configures wireless devices and phone equipment, including SIM provisioning and network/service activation.
• Educate customers in the services being provided and the proper use of equipment, propose solutions, and describes advantages of and sells additional services.
• Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED
• A valid Driver’s License and clean driving record is required
• 1–2 years of wireless, phone, or other relevant technical/electronic experience.
• Able to install, troubleshoot, and repair customer products/services using knowledge of wireless networks, phone systems, and customer equipment.
• Ability to install and activate wireless devices, configure phone systems, Program, activate, and troubleshoot wireless equipment and phone terminals, including device pairing and network activation.
• Knowledge and experience working with electronics, DC power, and wireless/RF and telephony equipment.
• Able to properly operate small hand tools, power tools, and test equipment.
• Able to work independently and plan tasks to complete projects efficiently.
• Strong computer skills in Word and Excel.
• Able to accurately measure distances using tapes or other measuring devices.
• Able to differentiate between different sizes and colors of wires/cables.
• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms.
• Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.

Working Conditions

• Lift and carry up to 75 pounds.
• Kneeling, crouching, crawling, twisting, pulling, bending, pushing, and reaching above head.
• Work indoors in poorly ventilated areas such as attics during extreme heat.
• Exposure to dust, dirt, noise, and insects.
• On-call rotation every 3 weeks.
• Willing to climb poles, ladders, or silos.
• Work schedules may adjust based on business needs.

Benefits

• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays