Mobile Trainer

About the Role

The Mobile Trainer will facilitate training for new employees and retail front-line staff. They will aid in the development of training programs to build a competent and engaged workforce. This position requires travel across all regions as needed.

Responsibilities

• Travel to Alpine Bank Training Facilities to deliver trainings, including New Employee Orientation, Teller Training, New Accounts, and Advanced New Accounts for Retail Staff.
• Travel to Alpine Bank locations in multiple regions to deliver training and perform other duties as required.
• Aid in the development of training programs such as New Employee Orientation, Teller Training, New Accounts, Advanced New Accounts, and Customer Service Training.
• Assist in updating materials and processes for Alpine Bank’s systems.
• Communicate with Training Management on problem-solving, systems updates, and new processes.
• Regular and reliable on-site attendance is required.
• Perform other duties as assigned.

Requirements

• High School Diploma or General Education Diploma (GED) equivalent required.
• Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
• Two (2) or more years of related experience within a professional environment; previous experience in a bank or financial institution highly desired.
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Skills

• Customer-service orientation.
• Ability to collaborate and work effectively with a team.
• Knowledge of operational and some lending banking systems (a plus).
• Proficient in PowerPoint, Word, Excel, and eLearning software.
• Excellent written and oral communication skills.
• Detail-oriented with a focus on accuracy and organization.
• Self-motivated and able to initiate work independently.
• Skill in understanding customer needs and delivering unsurpassed customer service.
• Ability to effectively influence actions and opinions of others.
• Ability to create engaging learning activities using critical thinking.
• Ability to adapt quickly to different learning styles and experience levels.
• A love of learning and sharing knowledge with others.
• Understanding and application of banking compliance regulations.
• Knowledge of Customer Service Representative and Personal Banking Representative duties, set-up, and processes.
• Basic mathematical and cash-handling skills.

Working Conditions

• Operates in a professional office environment, routinely using standard office equipment such as computers, phones, filing cabinets, and multifunction printers.
• May include prolonged periods of standing and/or sitting.
• Ability to function in a fast-paced environment; may include some evening hours.
• Training Facilities hours are typically 8:00 am to 5:00 pm, Monday – Friday.
• Travel to all Training Facilities and bank locations is required.

Physical Activities

• Regularly required to talk and hear.
• Significant time spent doing computer work.
• Physical demands include standing for long periods, good eyesight, hand/finger dexterity, and remaining calm and professional with upset customers.
• Specific vision abilities required: close vision, distance vision, color vision, and ability to adjust focus.
• May need to lift up to 50 pounds.
• Repetitive motion likely.

Pay

Starting rate of pay: $22.00 to $27.00 per hour, depending on experience.

Benefits

For an overview of employee benefits, please visit: Alpine Bank Careers Page.