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Jobs · Information Technology · Virginia

Mobile Technology Support Technician (Apple / Intune)

Networking Technologies and Support, Inc. · Charlottesville, VA · 2 wk ago
Information Technology$18–$21/hrFull-time

We are seeking a Mobile Technology Support Technician to provide technical support for enterprise mobile and endpoint devices, with a focus on Apple devices including MacBooks, iPads, and iPhones. This role involves endpoint management, device provisioning, and user support in a corporate environment.

Responsibilities

  • Provide Tier 1 and Tier 2 support for Apple devices including MacBooks, iPads, and iPhones.
  • Configure, deploy, maintain, and troubleshoot mobile devices and endpoint hardware.
  • Utilize Microsoft Intune for device enrollment, configuration, compliance, and policy management.
  • Support users with hardware, software, connectivity, and access-related issues.
  • Troubleshoot wireless, VPN, network, and authentication issues.
  • Manage inventory, asset tracking, device lifecycle management, and equipment deployments.
  • Assist with onboarding and offboarding activities, including device provisioning and account setup.
  • Document incidents, service requests, and resolutions within the ticketing system.
  • Collaborate with infrastructure, security, and networking teams to resolve complex issues.
  • Follow established security policies and procedures to protect company data and devices.

Requirements

  • 0-3 years of desktop support, help desk, or mobile device support experience.
  • Experience supporting Apple devices in an enterprise environment.
  • Hands-on experience with Microsoft Intune.
  • Knowledge of Mobile Device Management (MDM) solutions.
  • Experience troubleshooting Windows and macOS environments.
  • Strong customer service and communication skills.
  • Experience with Active Directory and user account administration.
  • Ability to prioritize and manage multiple support requests.

Preferred Qualifications

  • Experience supporting enterprise mobility programs.
  • Familiarity with Network Access Control (NAC) environments.
  • Experience with Microsoft 365 administration.
  • Knowledge of endpoint security and compliance best practices.
  • Industry certifications such as CompTIA A+, Network+, Microsoft, or Apple certifications.

Skills

  • Microsoft Intune
  • Apple macOS
  • iPadOS / iOS
  • Active Directory
  • Microsoft 365
  • Endpoint Management
  • Mobile Device Management (MDM)
  • Device Deployment & Provisioning
  • Hardware & Software Troubleshooting
  • VPN & Wireless Support
  • Asset Management
  • Service Desk / Ticketing Systems

Benefits

  • Opportunity to support modern enterprise mobility technologies.
  • Collaborative IT team environment.
  • Exposure to Apple and Microsoft endpoint management platforms.
  • Potential for long-term career growth and advancement.
  • Benefits start on Day 91 of employment.

Pay

$18-21 per hour (rates are negotiable based on experience)

Schedule

Monday through Friday, 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM

Location: Charlottesville, VA
Job Type: Full-time

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