Mobile Technician – Retail Sales

Department: Retail Sales | Reporting To: Store Manager

About the role

Diagnose, repair, and maintain mobile phones and related devices while supporting retail sales activities, delivering excellent customer service, and achieving sales targets.

Responsibilities

Technical Responsibilities

• Diagnose and troubleshoot mobile phone hardware and software issues.
• Repair smartphones, tablets, and related accessories.
• Replace defective parts such as screens, batteries, charging ports, speakers, and cameras.
• Perform software updates, data backup, restoration, and device configuration.
• Conduct quality checks and ensure repaired devices are functioning properly.
• Maintain repair records and service reports.

Retail Sales Responsibilities

• Assist customers in selecting mobile phones, accessories, and related products.
• Promote and upsell products, accessories, warranties, and service packages.
• Achieve assigned sales and service targets.
• Explain product features, specifications, and benefits to customers.
• Handle customer inquiries and provide after-sales support.
• Maintain attractive product displays and ensure showroom cleanliness.

Inventory & Store Operations

• Monitor spare parts and accessory stock levels.
• Coordinate with the inventory team for replenishment requirements.
• Ensure proper handling and storage of devices and spare parts.
• Follow company policies, procedures, and service standards.

Qualifications

• Diploma or certification in Mobile Repair, Electronics, or a related field.
• Minimum 1 to 3 years of experience in mobile repair and retail sales.
• Experience repairing Android and iPhone devices is preferred.
• Knowledge of mobile operating systems, applications, and troubleshooting techniques.

Skills

• Mobile device repair and diagnostics.
• Customer service skills.
• Retail sales and upselling skills.
• Communication and interpersonal skills.
• Problem-solving and analytical skills.
• Attention to detail.
• Teamwork and time management.