Mobile Technician Leader

About the role

Cox Fleet keeps your fleet moving. Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals. Cox Fleet is currently hiring a Mobile Technician Leader to join our Management Team to support the future growth of the Company.

Responsibilities

• Manage and provide direction to a team of mobile fleet technicians, providing strong, hands-on leadership to drive both people development and business performance in a growing market.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.
• Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, while identifying and pursuing new service opportunities.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.
• Act as a local market leader, identifying opportunities to expand customer relationships and improve service penetration within an untapped or developing territory.
• Travel to technician and customer locations frequently to help strengthen relationships, ensure quality, and uncover growth opportunities.
• Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.
• Monitor operations to ensure compliance with administrative, DOT, safety