Mobile Technician Leader

Duties

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc.
• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
• Conduct onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.
• Aid in the development of and/or adherence to a monthly budget.

• Requirements

  • Bachelor's degree in a related discipline and 6 years' experience in a related field.
  • The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and one (1) years' experience in a related field; or 10 years' experience in a related field.
  • 1+ year of experience in management or lead role.
  • Skill in coaching, mentoring, teaching, discipline, having difficult conversations and 'tough love' as it pertains to mobile technicians.
  • Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
  • Ability to coordinate multiple group efforts to solve issues related to the technician job.
  • Ability to act with a high sense of urgency.

  Competencies

  • Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
  • Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
  • Change Leadership: Demonstrated ability to adapt leadership approach during periods of change, address resistance constructively, and help technicians successfully transition to new processes and expectations.
  • Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high-level of accomplishment.
  • Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
  • Interpersonal Savvy: Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a 'take it or leave it' approach to problem-solving.

  Pay

  USD 98,300.00 - 147,500.00 per year.

  Benefits

  • Flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations.
  • Seven paid holidays throughout the calendar year.
  • Up to 160 hours of paid wellness annually for their own wellness or that of family members.
  • Earn additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.