Mobile Technician Leader

Duties

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc.
• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
• Conduct onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.
• Aid in the development of and/or adherence to a monthly budget.

• Requirements

  • Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and one (1) years' experience in a related field; or 10 years' experience in a related field.
  • 1+ year of experience in management or lead role.
  • Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver's license.
  • Skills in coaching, mentoring, teaching, discipline, having difficult conversations and 'tough love' as it pertains to mobile technicians.
  • Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
  • Ability to coordinate multiple group efforts to solve issues related to the technician job.
  • Ability to act with a high sense of urgency.

  Competencies

  • Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
  • Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
  • Change Leadership: Demonstrated ability to adapt leadership approach during periods of change, address resistance constructively, and help technicians successfully transition to new processes and expectations.
  • Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high-level of accomplishment.
  • Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
  • Interpersonal Savvy: Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a 'take it or leave it' approach to problem-solving.

  Pay

  USD 89,400.00 - 134,000.00 per year
  Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
  Position may be eligible for additional compensation that may include an incentive program.

  Benefits

  The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;
  seven paid holidays throughout the calendar year;
  and up to 160 hours of paid wellness annually for their own wellness or that of family members.
  Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.