Mobile Service Field Specialist

About the Role

We are looking for a high-energy leader to drive our Mobile Service program. This is a consultative, hands-on role combining sales coaching, change management, and technical training. You will work directly with dealership owners and technicians to modernize automotive service, improve profitability, and demonstrate best practices in the field.

• 50% Business Growth & Sales: Consult with Dealer Principals and Service Managers to build a profitable business model and overcome objections.
• 25% Change Management: Implement new processes, analyze KPIs, and fix inefficiencies in dealership operations.
• 25% Hands-On Technical Training: Demonstrate procedures and train technicians in Mobile Service units.

Responsibilities

• Serve as the subject matter expert for Mobile Service implementation, sales, operations, and workflow process mapping.
• Deliver technical and non-technical training at dealerships, in the field, and virtually. Topics include:
  • Mobile Service unit launch support and discovery
  • Mobile Service unit systems training
  • Vehicle service and repair procedures
  • Demand generation, inspection-based sales, and customer satisfaction initiatives
• Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change processes, and vehicle checkup procedures.
• Support and conduct non-technical training, including techniques for building customer rapport, active listening, and professional sales training to enhance customer experience and increase revenue.
• Assist dealership management in developing and executing go-to-market plans.
• Observe dealership processes, provide root cause analysis, and implement action plans to improve performance with proven ROI strategies.
• Monitor KPIs for all dealerships in the territory and provide counsel to management to achieve sales targets.
• Ensure a robust parts stocking strategy to support Mobile Service operations, including developing parts stocking plans for planned repairs and additional service opportunities.
• Assist in recruiting and retaining Mobile Service Technicians and Coordinators.

Requirements

• High School diploma (bachelor’s degree preferred).
• 3+ years of customer-facing experience in the automotive industry.
• Passionate, resilient, and persuasive with the ability to engage and share best practices at all levels of a dealership.
• Physical ability to:
  • Demonstrate and train Mobile Service procedures, including prolonged standing, walking, bending, crouching, kneeling, crawling under vehicles, and reaching into engine bays.
  • Conduct van discovery training, frequently moving parts, tools, and equipment weighing 10-50 lbs.
  • Work in outdoor environments with varied temperatures and inclement weather.
• Ability to travel 80% of the time (both driving and flying).

Preferred Qualifications

• Bachelor’s Degree.
• 5+ years of experience in the automotive industry, with service in an aftermarket or dealership environment.
• Retail automotive experience.
• Exceptional public speaking and presentation skills, capable of commanding a room of 20 people or leading a 1-on-1 meeting with an owner.

Skills

• Wide-ranging background in the automotive industry with corporate and retail knowledge.
• Knowledge of automotive service tools and equipment.
• Ability to train Technicians on Mobile Service tools and equipment.
• Understanding of basic automotive systems to effectively communicate with technicians and coordinators.
• Knowledge of automotive service sales processes and techniques.
• Ability to deliver sales training to Mobile Service Coordinators and Advisors.
• Rich experience in automotive training and facilitation.
• Knowledge of automotive parts operations.
• Excellent written and verbal communication skills.
• Proven record of program leadership.
• Strong organizational skills.
• Strong analytical and problem-solving skills.
• Exceptional collaboration and persuasion skills.
• Strong initiative and motivation.

Competencies

• Strong oral and written communication.
• Strong analytical skills.
• Strong problem-solving skills.
• Exceptional collaboration and persuasion skills.
• Strong initiative and motivation.

Pay

The wage range for this role is $70,000 to $84,000 annually, based on experience, skill sets, and other business and organizational factors. Geographic differentials may apply depending on the location.