Mobile Safety Associate (Driver) - New York City

Tasks, Duties, and Responsibilities

• Safely operate a mini-van, passenger van, SUV, or other assigned vehicle transporting staff, equipment, and supplies throughout designated service areas.
• Conduct pre-trip and post-trip vehicle inspections and document findings according to established procedures.
• Ensure vehicle cleanliness, operational readiness, and compliance with all applicable traffic laws and organizational policies.
• Safely navigate urban, suburban, and residential environments while maintaining awareness of road, weather, and traffic conditions.
• Identify safe parking locations and ensure proper vehicle positioning during service delivery.
• Assist team leadership with route planning, navigation, dispatch communications, and schedule adjustments.
• Maintain accurate mileage, fuel, vehicle inspection, and transportation records.

General Tasks, Duties, and Responsibilities

• Conduct routine walkthroughs of the vehicle interior and immediate exterior area during assigned shifts.
• Identify and promptly report safety concerns, hazards, or suspicious activity to operational leadership.
• Ensure aisles, exits, and emergency equipment remain clear and accessible at all times.
• Utilize trauma-informed communication and verbal de-escalation techniques to address conflicts or disruptive behavior.
• Intervene early to prevent escalation while maintaining personal safety and respecting participant dignity and autonomy.
• Reinforce Mobile Cooling Services guidelines related to safety, capacity, accessibility, and appropriate conduct.
• Provide courteous, professional assistance to older adults, individuals with disabilities, caregivers, and community members.
• Request supervisory support or emergency assistance when situations exceed the scope of the position or capacity of the mobile response team.

Emergency Response & Incident Management

• Respond calmly and appropriately to medical, behavioral, or safety emergencies within the mobile environment.
• Contact emergency services (EMS, fire, police) when required and in accordance with established protocols.
• Aid with vehicle-specific emergency procedures, including evacuation or relocation of the vehicle.
• Complete incident reports accurately and promptly following any safety or emergency event.

Logistics & Operational Support

• Assist with loading, unloading, transporting, and securing supplies, equipment, water, cooling resources, and program materials.
• Monitor inventory levels and communicate supply needs to leadership.
• Support daily setup and breakdown activities.
• Aid with dispatch communications and coordination between field teams and supervisors.
• Perform other duties as assigned to support the safe and effective operation of Mobile Cooling Services.

Knowledge, Skills, and Abilities

• Safe driving skills.
• Knowledge of local streets, traffic patterns, and parking regulations.
• Understanding of trauma-informed care and de-escalation techniques.
• Strong verbal communication, interpersonal, and conflict resolution skills.
• Ability to remain calm and professional during emergencies and stressful situations.
• Ability to exercise sound judgment and make decisions independently.
• Ability to maintain confidentiality and professional boundaries.
• Ability to remain calm and professional in high-stress situations.
• Ability to follow written and verbal procedures.

Supervisory Responsibilities

The Safety Associate may have lead responsibilities within projects or small teams depending on function with senior level support.

Expected Hours of Work

Work schedule week is Sunday – Saturday. Shifts may include overnight, evenings, weekends, and holidays. 10-hour day shift. Overnight shifts are possible. 5-day shift operation. Mobile work environment (minivan or 12/15 passenger van), various locations throughout New York City. Frequent sitting, driving, standing, walking, bending, lifting, and exposure to outdoor weather conditions, including extreme heat. Must be able to work effectively in dynamic and changing environments.

Travel Requirements

Up to 100% travel is expected for this position. Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands

Mobility required on-site with clients. Sitting or standing for hours at a time. Ability to maneuver to 50 lbs. repetitively throughout the day and as needed.

Working Environment

Emergency management consultants may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions. Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings. If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Workplace Health & Safety

We are committed to fostering a safe and healthy workplace. Employees are expected to champion a culture of safety by complying with all health and safety policies and procedures, completing required training, identifying and reporting hazards, exercising sound judgment, and taking reasonable care to protect the health and safety of themselves, their colleagues, clients, and the communities we serve.

Requirements

• Must reside within reasonable daily commuting distance to work sites in the NYC/NJ local area.
• Valid current passenger class driver’s license with a clean driving record, with at least one year experience operating vans, buses, or other passenger vehicles.
• Proof of insurance to meet minimum requirements for driving in NY.
• Basic proficiency with mobile phones, GPS navigation systems, and communication devices.
• 1+ year experience with de-escalation, conflict resolution, or customer service.
• Willing and able to work flexible hours, including evenings, weekends, holidays, and overnight shifts as needed.
• 1+ year of experience in safety, security, transportation, customer service, or related field.
• Commercial Driver's License (CDL) with passenger endorsement (preferred).
• 1+ year experience driving and parking in urban environments.
• Training in:
  • De-escalation or crisis intervention (e.g., CPI, Mental Health First Aid)
  • Trauma-informed care
  • First Aid / CPR (or ability to obtain)
  • Emergency Preparedness or Incident Management Training

Experience/Education Required

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Temporary positions are not benefits eligible except where required by law.